Installation FAQ's

Flamecraft • 10 May 2019

The most frequent questions we are asked about installations.

How much do installations cost?

This depends on what type of installation needed, which stove you choose, what hearth options you decide on, whether any alterations are needed and whether you choose any bespoke design options.

We advise to come speak to a member of our showroom team to discuss your circumstances and to book a survey in order to get a quotation.

Do I need a chimney?

No, you don’t. We can install stoves using a twin walled/double walled insulated flue system. We fit stoves using this method often not only in houses but in log cabins, conservatories and narrow boats.

Will I need my chimney lining?

This depends on circumstances, age of the house and the type of installation. Mostly, we do prefer to fit with flexi liners, as this ensures the stove will work to its optimum efficiency. It is best to contact our showroom to discuss installation with a member of our team.

I already have a chimney liner can I keep it?

Generally, we will replace flexi liners when installing a new wood burner or multi fuel stoves. This is so we can ensure that you are provided with a high-quality installation that will last.

Liners that have been installed for gas fires are not compatible with wood burners and multi fuel stoves.

What regulations do installations have to comply with?

When installing a new fire (stove & open fire) we have to adhere to HETAS regulations & building regulations.

Are your installers HETAS registered?

Yes, we have HETAS registered Installers.

Do you provide a HETAS certificate?

Yes, we supply one on completion of our installations.

Please note: our registrations are now done via HETAS’s online portal. HETAS will then post your certificate to you.

Do I need a hearth?

All stoves will need to sit on a hearth, which needs to be made of a non-combustible material.

Examples of these materials include;


  • Concrete
  • Man Made York Style Slabs
  • Slate
  • Granite
  • Limestone
  • Toughened Glass
  • Ceramic Tiles


Can I keep my current hearth/fire surround?

This is dependant on the size, shape and material the fire surround or hearth is made of and what stove you choose. Until we have done an onsite survey we can't be sure, however usually they need replacing to be compliant.

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December Opening Times

by Flamecraft • 3 December 2020
We all made it through second lockdown and are pleased to be open to the general public once more. We welcome customers to come visit us, but kindly ask they adhere to the government guidelines regarding social distancing. While we understand lockdown was frustrating, we are in a tier 3 area and therefore we also ask that our customers shop responsibly and only come into the showroom for essential purposes when possible. We are still able to take orders for stove spares over phone and email and in many cases out manufacturers will deliver these directly to our customers to help us to reduce the need for people to put themselves at risk of Covid-19. We know we sound like we are lecturing, however we want to ensure all our customers have a very happy and healthy Christmas. With all this in mind, we have reduced the hours the showroom will be open. We will review these regularly and open for longer if needed, we are also able to arrange appointments to visit the showroom at Baytree outside these hours, Our December opening hours are as follows: Monday: CLOSED (Pre-booked appointments available) Tuesday: CLOSED (Pre-booked appointments available) Wednesday: CLOSED (Pre-booked appointments available) Thursday: 10am - 2pm (Pre-booked appointments available till 5pm) Friday: 10am - 2pm (Pre-booked appointments available till 5pm) Saturday: 10am - 5pm Sunday: 10am - 4pm We kindly ask when pre-booking appointments Monday - Wednesday that customers give 24 hours notice and Pre-booked appointments are available between 10am - 5pm. On Thursdays and Fridays appointments can be pre-booked on the day before 1:30pm via calling 01406 373600. We are available via emailing flamecraftuk@aol.com outside our opening hours and will try to reply to customers as quickly as possible.

Call & Collect Available during Second Lockdown

by Flamecraft • 3 November 2020
With second lockdown looming many of our customers are concerned about being able to purchase fuel and spare parts during second lockdown. We completely understand this and whilst our showroom wont be open to the general public we are running a 'Call & Collect' service.

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by Flamecraft • 16 October 2020
It is the season for hot chocolate, fluffy blankets, hot water bottles and curling up in front of a roaring fire. With the days getting sorter and the nights getting longer it means we are busy installing wood burning and multi fuel stoves in homes. Like for many this year has been challenging, and we have worked tirelessly to ensure our customers will still receive the best service possible from us. We also understand that with the challenges of the past year many of us we are looking for more affordable heating options for this winter. Over the summer we have had many discussions about the issues we are all facing, and we knew we wanted to do everything we could to ensure our customers can still enjoy owning a wood burner or multi fuel stove. On top of the challenges this year has brought us all we are also very aware that since the announcement of the incoming Ecodesign regulations more and more of our customers are coming to us looking for Ecodesign 2022 Approved wood burners and multi fuel stoves. While we had Ecodesign stoves available, we wanted to give our customers more options to choose from. So, we knew we had two targets: 1. Have wood burning and multi fuels stove options available for a range of different budgets. 2. Expand our range of Ecodesign Approved stoves. We went through many different ideas until we finally realised the solution was in front of us (literally in a pile of brochures we had from a trade show we visited last year). A manufacturer that had a huge range of Ecodesign 2022 approved wood burning and multi fuel stoves that meet our own guidelines for quality and design (as well as being manufactured in the UK), and to top that off offering a range of price points that would allow us to offer more affordable stoves. So of course we gave them a call.